Returns/Cancellations If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold "as is" or "used" or that have been installed or used after receipt.
3. Firearms, once transferred to buyer.
4. Illumination devices, electronic sights, optics and night vision equipment.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
Website Disclaimer Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.). All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
Used Firearms The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.
General Firearm Sales All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.
All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
Customer Service If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
Consumer Data Privacy We respect your privacy and are committed to protecting it. The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.
Secure Transmission All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.
Order Fulfillment All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.
Online Price & Description Errors Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price.
In the event that we cancel an order we will not charge the customer's credit card or we will refund the money. If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Tomcat Arms will be the final arbiter of discrepancies in the online catalog.
Ammunition Purchases You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*
ADDITIONAL POLICIES SHIPMENTS/RESTRICTIONS Please note: Firearms cannot be shipped to a P.O. Box. Tomcat Arms abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to: Minor Blast/Minor Projection Hazard- Ammunition Oxidizing Substances- Batteries Flammable Solids-Black Powder Flammable and combustible liquid- Cleaners, oil, and aerosol cans If you wish to order any hazardous material, you must provide a physical address for shipment through UPS. Firearm Shipments WE SHIP ONLY TO VALID FFL DEALERS.
Please note: Firearms cannot be shipped to a P.O. Box. The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive. If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:
1. A legal resident of the state in which you are ordering.
2. 21 years of age or older to complete the transfer through your FFL.
Exceptions - Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc. Please follow all directions prompted to you at checkout. This will ensure speedier delivery. The customer will be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Tomcat Arms. Additional shipping charges will apply to orders that need to be reshipped.
Tomcat Arms will not ship ANY items to the District of Columbia (Washington D.C.). Tomcat Arms will not ship ANY AR or AK Parts or Firearms (Including Receivers) to the City of Chicago, Illinois. Tomcat Arms will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois. Tomcat Arms will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions. No AR parts will be shipped to Connecticut or Massachusetts. All such orders will be cancelled and the customer will be charged a 5% fee.
Stripped lower receivers will NOT be shipped to the following states: - Connecticut - Massachusetts Complete AR and AK receivers will NOT be shipped to the following states: - California - Connecticut - Maryland - Massachusetts - New Jersey - New York Non-Compliant AR & AK models will NOT be shipped to the following states: - California (No “assault weapons” can be shipped.) - Connecticut - Maryland - Massachusetts - New Jersey - New York
Tomcat Arms DOES NOT ship high-capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines. Exceptions: L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O's duties. Tomcat Arms only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os. Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order. Tomcat Arms does NOT ship directly to L.E.Os; the order must go to an FFL. Tomcat Arms does NOT make exceptions for this policy.
Magazine Ordering Restrictions Tomcat Arms: ABIDES by all state regulations regarding the sale of high capacity magazines. DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below. WILL NOT replace high capacity magazines with state compliant magazines. DOES NOT offer refunds in place of the magazines. It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee. States with applied magazine restrictions: California - no magazines greater than 10 rounds Colorado - no magazines greater than 15 rounds, effective July 1st, 2013 Connecticut - 10 Rounds and less with a valid permit. Hawaii - no pistol magazines greater than 10 rounds Illinois - North Chicago, no rifle magazines greater than 16 rounds Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds Indiana - South Bend - no magazines greater than 15 rounds Maryland - no magazines greater than 10 rounds October 1st, 2013 New Jersey - no magazines greater than 15 rounds New York - no magazines greater than 10 rounds Massachusetts - no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts Tomcat Arms will not ship ANY items to the District of Columbia (Washington D.C.).
Exceptions: *L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O's duties, or off duty. Tomcat Arms only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s. *Tomcat Arms will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. *High Capacity Magazine Dealers in CA may place orders with Tomcat Arms directly.
We WILL NOT ship ammunition to the following areas: This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions. If you do live in a restricted area, your order will be cancelled. - California: No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon. - Connecticut: No sales without a valid permit. - Alaska: No Sales. Ammunition must be shipped to a freight forwarder. - Hawaii: No Sales. Ammunition must be shipped to a freight forwarder. - Illinois: No Sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID's. - Massachusetts: No Sales - Maryland: No Sales to the City of Annapolis and Montgomery County - New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL. - Washington DC: No Sales. - New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. We must ship to the address on the FID. Tomcat Arms will not ship ANY items to the District of Columbia (Washington D.C.). California 2017 Notice Due to recent changes in California state law, Tomcat Arms will no longer be able to ship so called “assault weapons” to the state of California. Customers are responsible for all federal, state, and local laws. Other Ordering Restrictions - Alaska: No tannerite sales. - Hawaii: No tannerite sales. - Maryland: No tannerite sales. Tomcat Arms will not ship ANY items to the District of Columbia (Washington D.C.).
Purchasing Protocol All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides. Website Terms We do our best to accurately describe the items we sell, but errors do occur. Tomcat Arms reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present.
Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.
Tomcat Arms is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.
By Placing an order on this Website, you agree to these the terms and conditions